Make sure to explore your online portal and all resources available to you as a student of EIE Training Centre. If there is something that is not available on the resource pages or a question you may have, be sure to check your student knowledge base or FAQ page to see if it has been asked before! You can find most of your questions answered on the FAQ and student knowledge base.
If a question or resource is not listed and you still are in need of support, please submit a ticket or book a phone call appointment with a student advisor. Please know that phone call appointments for current students require an email to be sent for confirmation of appointment times (as listed in the booking details of the booking) if no email is sent you will not be confirmed for your appointment time, please know calls are subject to approval and should information be available to the student requests may be denied and asked that you refer to the available resources on our student portal.
Rescheduling is required 2 weeks prior to the scheduled class date for all classes including 'Online Components". Please review your schedule in advance to ensure that you are able to show up and complete these classes successfully. Rescheduling outside of the 2 week policy will result in an incurred rescheduling fee.
Attendance and rescheduling can affect your training progress and may lead to suspension and/or expulsion by the Disciplinary Committee. If you are having issues with your attendance please review the student handbook.
Tips, Tricks and Training Requirements
The EIE Live Learning App is here!
Take your studies on the go with you when you download the training app from the app store. Available on Google and Apple app stores.
Pick up your brochure and sales tracking sheet today at the front desk of either campus at the end of your training day.
The Student Incentive Program is for all active students training in a program and/or modular courses at EIE Training Centre. Students are eligible to receive rewards from PROBEAUTY Group or EIE MediSpa by meeting the sales goals of the program and by submitting the EIE Sales Tracking Sheet to either campus location.
Do you need a room or space to complete your quotas
Our facility has created designated spaces for students to complete their quotas. These spaces are available for rent by any EIE student. We have created these spaces so that EIE students may book a space on campus grounds separate from their homes, to complete any/all quotas.
Room Rentals are now available to all current EIE
students with the rates of: $30.00 for2 HR Bookings
We hope that this available space provides peace of mind to our student body knowing that they have a space, other then there personal accommodations, to complete their class quotas.
Your full address should include your street, province, and postal code!
Have feedback on your course? We'd love to hear!
Submit your feedback for your course directly in your course on the student portal. In the course you will find a section titled "Overall Course Feedback Form". Any feedback regarding your course, materials or learning experience can be submitted here.
We look forward to hearing your experience and reviewing your submissions!
Tickets are available for students who have questions, that have not been answered on the student knowledge base in the available articles.
If your question does not align with our ticketing policies your ticket will not be responded to and will be closed. Please follow all guidelines if/when submitting a ticket and ensure the correct department is being contacted.
Feedback for courses is not to be submitted via tickets and is to be submitted in your course on LearnWorlds in the "Feedback" Lesson of your course.
Webinars For students registered in a virtual sessions on Zoom:
Training starts promptly at the scheduled time and students will not be permitted entrance into online classes past the start time.
Students emailing after the start time of class will need to reschedule their class to a different date.
Are you scheduled to attend a hands-on class? Make sure you read the student handbook to be prepared!
To ensure that you are prepared for your hands on class, please review your student handbook for all mandatory information, as well as the bottom of this newsletter for important details you need to know when you are on location for your training.
Important Notes: Students are required to show up for class prepared - this includes bringing any course materials that may be listed in your online course (kit, manual, etc), dressing according to the student handbook (in uniform and PPE) and arriving on time!
Student Reminder: PPE
Students are required to bring all PPE that had been provided to the student during the first facility check-in.
Please remember to bring the following items with you for your practical hands-on training: Face Shield, Face Mask (Reusable), Name Tag
Ensure to review your course requirements prior to your course. If you are required to have/bring your kit and do not come prepared to class you may be asked to leave and reschedule.
Check your class location!
It is required by all students to be aware of their practical schedule and the location in where there class will be taking place. This is accessible to students by logging into their practical booking account.
Students who show up to the wrong location and arrive at the correct location late will not be permitted entry. Student entry doors close at 8:50 AM.
If you are not in your scheduled class before 8:50 AM you will be marked late not be permitted entry into the classroom. Students will be required to reschedule.
To get reminders of your classes VIA SMS review your notifications and alerts in the practical booking system and turn on your SMS and email notifications.
Don't be late for your practical training date!
As the weather changes so must our driving habits and our wake up routine! Please make sure to provide yourself with enough time on your commute to your training sessions, so that you can arrive safely and on time for your practical hands-on training!
Reminder:Doors for both campus locations are open at 8:30 AM and close at 8:50 AM. Please make sure to arrive and be prepared for your class. If the door is locked at either location, you are late for your courseand will not be permitted entry into your class.