updated SEPTEMBER 29, 2022

Student Handbook
Student Code Of Conduct

Welcome!

We appreciate you choosing The European Institute of Esthetics, Esthetics and Laser Training Centre as your education provider. Our goal is to ensure you have an incredible learning experience with us. We look forward to building a long and successful relationship with you, supporting your growth as a professional.

This student handbook is an important resource to prepare you for your upcoming classes with us. Please take the time to familiarize yourself with the information in this book. It is required that all students read and acknowledge the handbook policies and procedures prior to starting classes.

Please note that students are responsible for being familiar with all information and policies contained in the student handbook / student code of conduct, prior to starting any classes. 

Failure to comply with the procedures and policies in this handbook will result in termination or removal from the course and a rescheduling fee to complete the course will apply. 

Our Team

Wolf Hatheway

President

Tiffany Starchuk

Dean

Rae Urrutia

Director of Finances

Desiree Billey

Director of Admissions

Educator Faculty

Alyssha Yeatherd

Anita Neufeld

Dee Barrera

Harmony Wolgemuth

Juana Galan

Rebecca Paquette

Sarah Cyr

Contact Information: At a Glance

Facility Office

Monday-Friday: 8:30 am - 4:30 pm
Location: 6724 75th Street, Edmonton, AB, T6E 6T9
Phone: 1-780-466-5271
Toll Free: 1-877-422-5271
Email: reg@eietrainingcentre.ca

Online Support

Monday-Friday: 9:00 am - 4:00 pm

Supplies and Shopping

Location: PROBEAUTY Group; 6012 82 Avenue, Edmonton, AB, T6B 0E7
Phone: 1-780-462-2580
Toll-free: 1-800-557-3223 ext. 2

Locations

Main Campus

EIE Training Centre
6724 75th Street
Edmonton, AB
T6E 6T9

East Campus

PROBEAUTY Group
6012 82 Avenue
Edmonton, AB
T6B 0E7

Student Entrance

Students are required to enter / leave the building through the student entrance at rear of building. Entrance to student doors will be unlocked 30 minutes prior to the start of classes. Student entry doors lock 10 minutes prior to the start of each class. Please allow yourself enough time to find parking. 

If the door is locked you are late for your class. You will not be permitted entrance to class and will be required to reschedule your practical training. 

Main Campus
• Student parking is complimentary at the rear of the building. Limited parking available.
• NO parking access in front of bay doors and garbage disposals

East Campus
• Student parking is complimentary at the rear of the building. Limited parking available.
• Angle Parking only.
• NO parking access in front of loading dock and garbage disposals

Transit

Main Campus Transit options
• Bus route 80 runs nearby. Please visit the ETS Trip Planner to find the best route.

East Campus Transit options
• Bus routes 4, 82, 84, 860, 862, 869, 878, 921, 966, and 971 all stop within a 5-minute walking
distance. Please visit the ETS Trip Planner to find the best route.

Hours of Operation

Main Campus
EIE Training Centre & EIE MediSpa
6724 75 Street, Edmonton, AB

Monday 8:30 am to 5:00 pm
Tuesday 8:30 am to 5:00 pm
Wednesday 8:30 am to 5:00 pm
Thursday 8:30 am to 5:00 pm
Friday 8:30 am to 5:00 pm
Saturday 8:00 am to 4:00 pm
Sunday CLOSED      
East Campus
PROBEAUTY Group
6012 82 Avenue NW, Edmonton, AB

Monday 9:00 am to 5:00 pm
Tuesday 9:00 am to 5:00 pm
Wednesday 9:00 am to 5:00 pm
Thursday 9:00 am to 5:00 pm
Friday 9:00 am to 5:00 pm
Saturday 10:00 am to 3:00 pm
Sunday CLOSED      

Student Benefits

We want to thank you for being a student at The European Institute of Esthetics, Esthetic and Laser Training Centre. To show our appreciation, please enjoy 20% off of services through our MediSpa and 10% off of products at PROBEAUTY Group. Proof of current enrollment required.

Alumni Benefits

Alumni students registering for future classes are eligible to receive 10% off of individual classes. Exclusions apply. Proof of previous enrollment will be verified.

Review your Alumni student newsletter to receive the updated Alumni code for discount codes.
*All Alumni purchases must be used with the alumni discount code at the time of purchase. Purchases made without discount code are not eligible for refunds or credits at EIE Training Centre. If you have not received an Alumni discount code, please email a student advisor to claim your code. 

Student Dress Code

S.1A As a student of the European Institute of Esthetics you are a reflection of the standards we uphold and should portray the professionalism of an esthetician. Our student dress code is strictly enforced and students will be asked to change if proper attire is not worn. In the case you have misplaced, lost, or forgotten your uniform, lab coats are available for purchase at either campus location. Students are required to be in uniform at all times when on campus grounds.
S.1B Uniform Requirements
  • White esthetic jacket
  • Black pants or skirt (skirts must sit below the knee
  • when seated)
  • Soft soled white or black shoes
  • Plain black or white socks, tights or nylons
  • Plain black or white t-shirt, crew neck, long or short sleeve shirt with no logos or text visible
  • Hair pulled neatly away from face
  • Natural makeup is encouraged, no excessive makeup
  • Nails should be short and smooth for classes containing a massage component (Facials Level 1, Advanced Facials, Relaxation Massage)
S.1C Uniform Exceptions
Students are permitted to wear a black lab coat if they wish in the following courses:
  • Microblading
  • Body Treatments
  • Makeup Artistry 
  • Permanent Makeup


Scrubs or an apron are permitted for non-program students who are attending a module class. We recommend students attending Relaxation Massage purchase a set of scrubs for ease of movement.
Lab coats are mandatory for program students and can be purchased at either campus location. Please purchase your lab coat prior to your course start date; our offices are not open prior to class start times. It is recommended to have two lab coats during your studies if you are in a program.

Inappropriate Dress Attire

S.1D Tops
  • Hoodies
  • Sweatshirts (or long sleeved shirts with logos or designs)
  • Exposed skin: V-Neck, Spaghetti Straps


S.1E Bottoms
  • Athletic wear
  • Sweatpants
  • Jeans
  • Mini Skirts
  • Shorts
  • Printed Leggings, Patterned tights
  • Bare Legs


S.1F Footwear
  • Colourful footwear
  • High heeled shoes
  • Open-toed shoes

S.1G Jewelry

Small and unobtrusive necklaces and earrings are permitted to be worn during training. For client comfort, the following jewelry must be removed while in class: 
  • Dangly earrings 
  • Large or long necklaces 
  • Bracelets 
  • Rings 
All jewelry, including smart watches, must be removed from your body when performing or receiving treatments using electrical currents, lasers, radio frequency, and other technologies for yours and the client’s safety. Jewelry worn for religious purposes will also need to be removed during times mentioned above. If you wear a medical alert bracelet, please ensure you have informed our support staff and faculty. 

S.1H Nails
If you wear nail extensions or gel polish, you may be required to remove/shorten the length. To know what is required for each of your scheduled courses, review your practical training requirements on LearnWorlds and the model requirement page for your courses. 
*For all classes in the Advanced Clinical Esthetic Program it will be required to have shortened nails.

Diploma Program Students

S.1I Free Lab Coat
Students registered in the Full Esthetics Diploma Program or Advanced Clinical Esthetics Diploma Program will receive a FREE Lab coat. Upon registration, a coupon will be sent via email to redeem your lab coat at PROBEAUTY Group. The coupon must be presented when picking up your lab coat.

In Class Requirements

S.2A Food / Lunch
A 30-minute lunch break will be provided during each full day class. Students are welcome to bring a lunch with them. A student lunch room is available at all locations. NO open containers of food or drink, including gum, is permitted in theory or practical classrooms. Lunch times are set and discussed by instructors at the start of class.

S.2B Models/Children
Students / Models are NOT permitted to bring children into the classroom or service room during quotas or during class. It is the student’s / model’s responsibility to find child care during class and while completing quotas.

S.2C Cell Phones
Cell phones are not permitted in class. Cell phones are disruptive and disrespectful to your fellow students and the faculty. Students may use their phone on break in the designated cell phone zones. Students with a cell phone in class will have their phone confiscated; it will be returned at the end of the day. In case of emergency, please provide your loved ones with the number to the location you are at, and our staff will ensure that you are notified. If students would like to take before and after photos during class, we ask that they notify the instructor and the instructor will arrange time to do so. 

S.2C.1 Students who refuse to respect our cell phone policy will be asked by the instructor to leave the class and the student will be required to re-enroll and pay the rescheduling fees incurred. (S.21A)

S.2D Smart Watches
Smart watches are not permitted to be worn in class; we ask that you leave your watch at home or in a locker during your training. Notifications on smart watches are disruptive and disrespectful to your fellow students and the faculty. 
Students who refuse to respect our smart watch policy will be asked by the instructor to leave the class and the student will be required to re-enroll and pay the rescheduling fees incurred.

S.2E Clean Up Duties
Students are required to aid in general housekeeping duties of the facility. It is our goal to prepare you for the workplace and these types of duties will be expected of you from your employer. Students will be graded on attitude and execution of these duties.

Preparation & Professionalism

S.3A Attendance
If a student does not attend class without notice, or less than 24 hours notice without a valid reason for absence (ie. illness, death of an immediate family member), the student will be required to re-register for the class. Students will be required to provide a doctor’s note to excuse an absence in the case of illness.

S.3B Late Arrivals
Late arrivals will not be permitted entry into the class. Our doors will be locked 10 minutes prior to the class start time. Students arriving after this time will be considered late. 

S.3C Student Aid Funding Fees
For students that have Student Aid funding; in the case that your courses are paid off and you miss a class or must rewrite an exam, you will be liable to pay the fees incurred.

S.3D Preparation
Students are required to arrive on time and come prepared for their modules. Some things to bring to class: paper / notebook, pen, pencil, highlighter, closed water bottle. Our faculty will not find or provide you with these items. Gum and open lid containers are not permitted at the facility (S.2A).
Students are required to come prepared with their student kit and manual for class. Students arriving without a kit and/or manual will be unable to participate in training and will be asked to reschedule their training.  Students who have let products expire in their student kit will be asked to reschedule and attend the next available class with the necessary replenished product.

S.3E Translator
Students requiring a verbal translator during practical training must notify administration staff upon registration. Students are responsible for finding and paying for their own professional certified translator. Family and friends do not qualify as an appropriate translator and will not be permitted in class.

S.3F Language Requirements
Students will be required to complete all training requirements (as provided on the online portal) in the language presented. This is a requirement for Verbal or Written presentations. At this time all training is presented and must be submitted in English
If a student has language barriers that will prevent them from completing the requirements in the required language it will be required that the student contact their student advisor prior to enrolling.

Medical & Emergency

S.4A Emergency Contact
An emergency contact is collected at the time of registration, in the case that there may be an emergency situation. If you require updates to your emergency contact information please email advisor@eietrainingcentre.ca
S.4B Medical ID/Awareness
Students with medical conditions requiring medication are required to inform the instructor prior to class. If you require an EpiPen for an allergy, please bring one to class with you and inform your instructor.


S.4C Medical and Emergency Absence/Leave Having Trouble completing your studies due to Emergency/Health Situations?
  • Medical conditions
  • Death in the family
  • Mental health

Resources:
Mental Health Help Line at 1-877-303-2642 | Addiction Help Line at 1-866-332-2322

S.4C.1 Students who have loans with Student Aid: You are required to contact Student Aid to discuss and report the need for a pause in your training. Students can reach the Alberta Student Aid Service Centre at: https://studentaid.alberta.ca/resources/contact/
*If you do not contact Student Aid to discuss your pause of training you will enter your grace period/repayment period with Student Aid.
Students who need to pause their studies due to the above scenarios will be required to submit a letter of notice to our Student Advisor Team. Click Here To Get Started and Follow all required Steps” 

S.4D Request for Accommodation Due to Barriers, Limitation or Disability
 
EIE requires that current or prospective students disclose any health conditions, disabilities or limitations that may affect their participation in or the delivery of their training. Students are required to discuss all conditions prior to enrollment to ensure suitable options are available to accommodate and complete the requirements of the training.
Request for Accommodation after enrollment:
If a situation arises where a student has new barriers or conditions that will prevent the student from completing the requirements of a course, the student must contact the Student Advisor Team and submit a request for accommodation. Our team will advise the student as to what accommodations can be provided for the student to continue in a successful manner. 

Barriers, Limitation, Disabilities or Injuries

S.5A Pre-Existing ConditionsStudents must disclose any disabilities they have that may affect or impede their ability to learn or perform the skills required of the course. Students must have sufficient vision, mobility, tactile function and cognitive ability to learn the theory and practical skills required to perform the services taught in each class. Due to the physical nature of each class and service, we are unable to modify course requirements or make other accommodations for most disabilities. Please consult your Student Advisor if you are unsure if a course or program is suitable for your particular situation.

Students are required to practice on each other during their practical training. Students who are ineligible to receive services during their training are required to present a doctors note to their Student Advisor upon registration. 

S.5B Injury During Program
 
You must notify our Student Advisor Team immediately if you sustain an injury or develop a disability while you are in a course or program. We will work with you to pause or reschedule your classes if needed, to the best of our ability. If your injury or disability does not allow you to continue your studies, you will be deemed to have abandoned your studies. Please refer your Enrollment and Student Aid Contracts (if applicable) for further information and steps to take in this instance.

S.5C Request for Accommodation Due to Barriers, Limitation or Disability
EIE requires that current or prospective students disclose any health conditions, disabilities or limitations that may affect their participation in or the delivery of their training. Students are required to discuss all conditions prior to enrollment to ensure suitable options are available to accommodate and complete the requirements of the training.

Request for Accommodation after enrollment:
If a situation arises where a student has new barriers or conditions that will prevent the student from completing the requirements of a course, the student must contact the Student Advisor Team and submit a "request for accommodation". Our team will advise the student as to what accommodations can be provided for the student to continue in a successful manner. 

Smoking/Narcotics

S.5C Expulsion
If a student is under the influence of any alcohol / narcotics while on the premises, the student will be asked to leave the property immediately, and subsequently expelled from the program. NO refund will be returned to any student asked to leave for this reason. Safety is our number one priority for all our students, models, and staff.

S.5D Smoking
The European Institute of Esthetics has a strict non-smoking policy. No smoking or vaping is allowed in or near the property while you are attending class. We ask that you smoke away from all doors, windows and vehicles. We ask that you do not smoke in uniform and refrain from wearing any strong perfumes / deodorants. If a student reenters the class smelling of cigarettes, the student will be asked to leave class and a rescheduling fee of $150 will apply. (S.21A)

Bullying/Harassment/Student Conduct

S.6A EIE Training Centre is dedicated to ensuring that students and employees have a safe environment, without fear of bullying or harassment. As such, EIE Training Centre will not tolerate and is dedicated to preventing any instance of bullying, cyberbullying and harassment. All students and employees of EIE Training Centre share in the responsibility to ensure that our school is a safe and welcoming place to work and learn.

S.6B Students and employees are responsible for reporting any instances of bullying and harassment, whether they were the target, or they were witness to the incident. Students can make a complaint to our staff by emailing advisor@eietrainingcentre.ca. In all cases, where a complaint of bullying or harassment is made in good faith, the employee will not be disciplined or retaliated against in any way. This includes bullying or harassment from models. If a model has inappropriate conduct, students are required to notify their instructor immediately.

S.6C 
Bullying and Harassment is defined as any inappropriate conduct or comment by an individual towards an employee that caused or has the potential to cause that student or employee to be humiliated or intimidated.

S.6D Bullying and harassing behaviours include but are not limited to:
  • Verbal aggression or yelling
  • Humiliating actions or practices
  • Hazing
  • Spreading malicious rumours
  • Using derogatory names towards someone

S.6E Cyberbullying
Cyberbullying involves the use of information and communication technologies to support deliberate, repeated, and hostile behaviour by an individual or group that is intended to harm others. Definition sourced from Cyberbullying.ca. 

S.6F Some examples of cyberbullying, taken directly from Canadian Centre for Occupational Health and Safety are:
  • Sending unsolicited and/or threatening e-mails, and/or encouraging others to do so, or to overwhelm the victim with e-mail messages
  • Sending viruses by e-mail (electronic sabotage)
  • Spreading rumours
  • Making slanderous remarks about the victim in public discussion areas
  • Sending damaging messages directly to the victim
  • Impersonating the victim online by sending a controversial or inflammatory message which causes others to respond negatively to the victim
  • During a live chat, harassing the victim
  • Leaving abusive messages on Web site guest books
  • Sending the victim pornography or other graphic material that is knowingly offensive
  • Creating a Web page, or writing an entry on a blog that portrays the victim in negative ways
  • Posting or threatening to post negative, untrue, dishonest or slanderous reviews on review websites or social media

S.6G Any student who is found to be engaging in bullying, cyberbullying or harassing behaviour towards other students, clients or EIE Training Centre employees will be subject to immediate disciplinary actions, including suspension and/or expulsion from our courses and programs.

S.6H Expelled students are not entitled to any refunds and will not be issued any further certifications. 

S.6I Students who have been expelled will not be permitted to enroll in any further courses or programs offered by EIE Training Centre. 

Cheating

S.7A If a student is suspected of, or caught cheating or plagiarizing on any exam or assignment, the student will be asked to leave and will receive an automatic incomplete for the course. Should the student wish to complete the module, a new deposit and registration fee will be required for the class.

Theft & Vandalism

S.8A Students, models and staff are required to show respect for school property. All incidents of theft and vandalism, by students or any persons at the school is not tolerated.

S.8B In situations involving student(s), the Dean and/or the President shall work to receive restitution from the student(s) and/or parents/guardians. If the President and Dean deem the matter serious enough, a report will be issued to the Edmonton Police Service for legal action.

Lockers

S.9A Lockers and locks are provided to students free of charge for use during the day at each location. Use of lockers are mandatory while on campus. Lockers must be signed in and out at the end of each day.

S.9B 
In the event you do not return or lose your lock, a $10 replacement fee will be charged.

S.9C Personal items are not permitted in class and must be stored in the lockers provided during class hours. For items accepted into class please see section S.3D. Lockers must be locked during class hours and emptied at the end of each day. Personal belongings and student kits are to be taken home by the student at the end of each day. Please do not leave any belongings in your classroom or locker.

S.9D Lockers found with personal belongings in them will be opened and the belongings placed into lost and found every evening.

S.9E Please do not decorate your lockers with any labels or stickers. A $50 charge to remove any adhesive on your locker will be charged to you.

S.9F The European Institute of Esthetics and PROBEAUTY Group are not responsible for any items lost or stolen in its facilities.

Models

In-Class Model Requirements
Please ensure you have read and understand your model requirements for each class. A detailed listing of class specific model requirements can be found on our website. 

Students are required to have the services in class practiced on them by other students prior to bringing in outside models. Failure to participate will mean students will need to reschedule their practical training. A rescheduling fee will apply. 

S.10A 
It is the student’s responsibility to find models for class. Resources are available for students having difficulties locating models, the resource being our EIE Model Listing. The listings can be found online under the Resources tab. It is the student`s responsibility to call and book model(s).

S.10B  Students are required to review with models the location, date, time, model fee, and any other necessary information prior to the class. If students cancel/reschedule or are unable to attend their course for other reasons it is the responsibility of the student to notify the models booked to inform them of the changes.

S.10C Ensure to always have a backup model in case of any last-minute changes. You are required to do practical work, and if you are unable to complete this training, you will have to redo the class, incurring a rescheduling fee. (S.21A)
*Students who are missing models will be required to re-book and reschedule for the next available course, or as the educator deems appropriate. Students without scheduled models will incur a rescheduling fee.

S.10D Some classes have the option to use mannequin hands, feet, faces, eyes/skin as an emergency substitute for a live model. These are available for purchase from the front desk staff. 

S.10E In emergency situations where a model cancels or no shows at the last minute, students may be able to substitute a live model and use the mannequin hands/feet and faces to complete the in-class model requirement during practical training. This allowance is limited to 1 use (1 model requirement) per class date. If a mannequin is used to fulfill a model requirement, the instructor has the authority to assign additional quotas to student. 
Classes with exception to use Mannequins for in-class model substitutions are: Eyelash Extensions Level 1, Eyelash Extensions Level 2, Artificial Nails Level 1, Artificial Nails Level 2

Course Dates

S.11A All class and workshop dates are subject to change.

We reserve the right to reschedule or cancel a class at any time, no fees will be incurred by the student. If a class that has been changed by the school conflicts with a student’s existing schedule, the school will accommodate the student to reschedule classes.

Equipment Requirements

S.12A In the event students are required to purchase equipment for a class (ie. Electrolysis), students must order their equipment a minimum of eight weeks prior to the start of class. A 50% deposit on equipment purchases is required to order. Equipment is available for purchase through PROBEAUTY Group.

Course Kits & Materials

S.13A Course kits are to be ordered by students once registered into an online course. Students will find detailed instructions on how to order their student kits and/or manuals from the PROBEAUTY Group website within their online class.

S.13B You are not required to have your student kit to begin your online theory training. 

S.13C Shipping times vary for student kits. Student kits may take up to 10 days to be processed and shipped from PROBEAUTY Group. Once shipped, kits may take up to two weeks to arrive depending on the final shipping destination and courier shipping times. Students have the option to mark your kit for pickup at our East Campus (PROBEAUTY Group). To inquire about an order status for a student kit, please email orders@pro-beauty.com with the order number.  

S.13D For information on ordering class kits, please review the Introduction section of your class in the online portal. 

S.13E Students may not purchase or order student kits for classes they are not enrolled in.

S.13F If payment is made in error when ordering kits/materials for a course, a refund will be provided to the student. Students are required to follow the steps listed below to claim the refund:
  • Students must request a refund within 30 days of payment
  • A request needs to be submitted to warehouse@eietrainingcentre.ca
  • Refunds are processed on the 25th of each month
  • Student kit refunds are subject to a $25 (+GST) processing fee per kit

S.13G Student Kits
Student kits are for use during in class training only. Products provided in the Student Kit will not be supplied by EIE Training Centre during in-class training. Students who use the product(s) provided in their Student Kit for any reason other than for their in class training are responsible for replenishing their kit prior to class at their own cost.  Students who have rescheduled their course due to receiving an incomplete for their training will be responsible for replenishing any product/supplies that will be required to complete the training (If all product/supplies have been used/or are expired).

S.13H
 Student Kits are intended and required for in-class training. If a student does not arrive to their hands-on training with their required student kit and manual, they will not be able to participate in hands-on training and will be asked to leave class. A rescheduling fee will apply.

S.13I Student Kit Abandonment Student kit orders must be picked up from PROBEAUTY Group within 10 days of being notified the order is ready for pickup. Any kit orders that are not picked up after 10 days of being notified will be considered abandoned and the order will be cancelled.

For cancelled student kit orders, contact tech@eietrainingcentre.ca to place a new kit order. An $25 administration fee will apply to reissue a student kit order. This administration fee also applies to any unclaimed kits that are returned to sender via the shipping courier. 

S.13I Damaged Product in Student Kit
If you receive an item in your kit and it is damaged, please submit a claim form to PROBEAUTY Group using the online claims form

S.13J Missing Product
If you believe you are missing product from your student kit, please email orders@eietrainingcentre.ca and notify your instructor. If the product has been deemed to be missing after reviewing the picking slip, your instructor or a member of PROBEAUTY Group will notify you of your next steps.  

Certificates/Diploma

S.14A For courses with no practical component, you can download and save a digital pdf copy of your certificate upon completion of the course. Additional fees apply for students who wish to have a printed copy of their certificates mailed to them. See Payments and Fees​.

S.14B For courses that require additional practical work, models, quotas and practical exams, you will receive a digital certificate upon successful completion of those required components. Additional fees apply for students who wish to have a printed copy of their certificates mailed to them. See Payments and Fees​.

S.14C Once you have successfully completed all required courses in a Diploma Program, you may submit a Graduation and Diploma Request using the Diploma Request Form (Click here to open the Diploma Request Form). Our Administration Staff will verify the successful completion of your program and issue your Diploma. Please allow up to 4 weeks for your Diploma to be mailed to you. Please note pickup is not available for Diplomas.

S.14D Please ensure that we have your current mailing address on file. A Diploma reprint fee will apply if your Diploma is sent to the wrong address because you did not provide a current or valid mailing address, as per section S.21E.

S.14E Enrollment in a course does not guarantee you a Certificate of Completion, see section S.14F.

Student Pass/Fail Policy

S.14F For Individual Courses
Enrollment in a course does not guarantee you a Certificate of Completion. Students are required to successfully pass all components of a course (Lessons, Theory Exam, Quotas, Models, Practical Training, Practical Exam) in order to receive a Certificate of Completion.
If a student does not successfully pass all the required components within 1 year of commencement date of the course, the student will be deemed to have failed the course. There are no refunds for failed courses or abandoned courses. Certificates may be withheld if the student has any unpaid fees owing.

S.14G For Diploma Programs
Enrollment in a Diploma Program does not guarantee you a Diploma. Students are required to successfully pass all individual component courses of the Diploma Program in order to receive a Diploma. Students will receive a Certificate of Completion for each successfully completed individual course. Once all component courses of a Diploma Program have been completed successfully, you can request your Diploma. Diplomas may be withheld if the student has any unpaid fees owing.

S.14H Unsuccessful Completion/AttendanceStudents have 3 attempts at successfully completing individual courses. If a student is unsuccessful in completing a course in Theory and/or Practical after 3 attempts, the student will be required to re-register for the course (incurring the course fees) and will need to restart the course in full to receive certification.
Three (3) attempts at course completion, but are not limited to:
  • Three (3) completion attempts where the student does not receive the required grade to pass/complete the course and earn the course certification. I.e.: Student has attempted practical training three times without successful completion or passing of practical exam
  • Three (3) Student No Shows for practical training or exams
  • Three (3) Student course rescheduling instances that are not compliant with the rescheduling policy timeframe.

Full Program Students that are required to repeat a course are exempt from additional fees to re-register for the course. Full Program Students that are repeating a course are responsible for providing their own class working materials, supplies and products, as they will not be supplied an additional Student Kit for the class. Students may choose to purchase individual products or full student kits from PROBEAUTY Group. 

S.14I Appeals
Students may appeal disciplinary actions and course repeat requirements if there are extenuating circumstances. Students can submit an appeal by email to reg@eietrainingcentre.ca addressing the Disciplinary Board. Please provide details of the appeal with an explanation as to why you feel you should be exempt from disciplinary actions or course repeat requirements. 

Webinars

S.15A Our live Q&A sessions are an opportunity for you to interact with your instructor and fellow students in a webinar style setting. These sessions are designed to answer any questions you may have about the course content as you move through your studies.

S.15B Students are encouraged to join as many live sessions as they wish in order to feel confident prior to the exam. Please ensure you attend at least one live session prior to your exam. Attendance will be marked and does count towards your final grade.

S.15C Webinars are available and scheduled for various time slots. Webinars require registration and dates/times/links are subject to change without notice. Always check the webinar page for the most current information prior to each webinar.

S.15D A student who does not attend a webinar they have registered for will be marked as a No Show and a rescheduling fee will apply. See section 21.A for more information.

S.15E Students will be let into the webinar from the waiting room at the time scheduled. Webinars begin promptly at the scheduled time. Students who arrive past the start time of the webinar will not be permitted to join the session and will need to rebook their webinar requirements. A rescheduling fee will apply. See section S21.A for more information. 

Email/Communications

S.16A Email is the primary means of communicating with our students. It is your responsibility to regularly check and respond to emails and notifications sent to your message inbox in our Online Learning Platform.

S.16A.2 Students must conduct themselves in a professional manner through all email and communications. Email etiquette is how we maintain a respectful, appropriate and professional tone in the context of an email. This includes but is not limited to using correct spelling and grammar, addressing the reader with correct titles, and identifying oneself and one’s needs clearly. Email etiquette is especially relevant for students communicating with directors, educators and the board.

To set yourself up for a successful email students must ensure to:
  • Make sure to use correct spelling, grammar, and punctuation throughout the email.
  • Utilize a professional tone
  • Avoid using internet slang (totes, facepalm, etc.), text language (lol, brb, etc.), emojis, and distracting fonts that may portray an unprofessional image.
  • Always re-read your email before you send it to edit spelling, grammar, and punctuation as well as for the overall tone and content of the email.
  • Remember that Directors/Student Advisors are people and have busy schedules too, so be understanding and respectful of their time and consideration.
  • Email well in advance if possible and avoid emailing them at unreasonable hours (outside of business hours).
  • Give a decent amount of time to respond (at least a day) before sending additional emails.

S.15B Students are required to keep themselves updated by reviewing our student newsletter and all communications sent via email.

S.15C Students are required to inform EIE of any address changes, and to ensure we always have your current contact information on file. You may miss important dates and messages, and incur additional fees if we cannot reach you at the email address, phone number or mailing address you have provided.

S.15D Students who are inactive will have 3 chances to reply to the inactivity communications to provide notice and discuss details with EIE Training Centre. Failure to respond to inactive notices may result in account suspension and/or abandonment. 
*Students will be required to submit a letter of consideration to the disciplinary board. Click here for letter requirements

Quota Room Rentals

S.17A Students may be assigned quotas to complete during / after their courses to receive certification or entry into the final exam. Quotas are required to be completed outside of the classroom and on your own time. Quotas are to be submitted in the assignment section of the online course (View online course section for details).

Students who are required to complete quotas may rent a treatment room from either campus. 

**24hr notice must be given prior to renting room**

Renting a room is a first come, first serve basis. We are unable to guarantee availability on short notice. All quota room rentals are required to be booked online through the quota room rental booking page

S.17B Fees
Per Service (2 Hour Booking) $30.00 (+ tax)
Clean up fee $75.00 (+ tax)
*Clean up fee assessed if rental space is not cleaned to the standards on the cleaning checklist

S.17C Additional Policies
Students are expected to bring their own product provided in their student kit to use for completing quotas. Any additional product needed is available for purchase through PROBEAUTY Group. *Supplies will not be provided through EIE; dispensary is off limits* The school is not involved with student/client payments and will not collect fees from clients for quota services.

S.17D You must arrive 30 minutes prior to your scheduled service in order to prepare and set up your rented station.

S.17E Every appointment must be scheduled to be completed 30 minutes before closing time to allow for complete cleanup of station as per the checklist provided. 

*If station is deemed unclean a fee will be assessed. Please see a member of staff if you are unsure if you have met the guidelines*

S.17F Students are required to be in uniform at all times in our facilities. As a student at the European Institute of Esthetics you are a reflection of the standards we uphold and should portray the professionalism of an esthetician. Our student dress code is strictly enforced, and students may be asked to change or leave the facility if proper attire is not worn.

S.17G Be mindful that there are clients receiving services and the spa must remain quiet and relaxing. *Please inform your clients that absolutely no children are allowed in the spa*

S.17H You may have a sealed water bottle at your station. Absolutely no food or other drink should be present during a service. This applies to both the student and client.

S.17I It is the student’s responsibility to pay for any damage and subsequent cost, to either repair or replace EIE equipment.

S.17J When performing quota/model services in our Treatment Rooms, Students must adhere to all Disinfection, Hygiene, and Personal Protective Equipment Guidelines required of all Service Providers in our school. These guidelines are covered in our course and are posted in the treatment rooms and student common areas for your reference.

S.17K Provided By EIE
EIE will provide furniture and equipment necessary to complete services (i.e. beds, stools, pedicure basins, manicure tables, steamer, mag lamp etc). Students are required to bring their own towels. 

Payments & Fees

S.19A Deposit
Full payment is required at the time of registration.
Registrations over $2,000 are eligible for payment plans (see section S.19B)
Fees/deposits are non-refundable once you have started a class.
GST is added to all class fees.
Students applying for Student Aid are required to pay a non-refundable registration processing fee of $500 to hold their registration for a selected Diploma Program.

S.19B Financing
Payment Plans  
The European Institute of Esthetics offers payment plan options for all programs. Payment plans are interest free.​ Payment plans cannot be combined with promotions, discounts or coupons.

Full Program Payment Plan If you are registering in a full program and require a payment plan, please contact our Director of Finance.

Modular Payment PlansIf you are registering for courses exceeding $2,000 you are eligible for a payment plan. A deposit of 60% is due at registration. The remaining balance will be split into two equal monthly payments. Full payment is required to participate in practical training. Students must provide a valid credit card. If a payment is declined, you will lose access to the course until the required payment is made.​

iFinance Canada https://www.medicard.com/apply-now.php

Student Loans from Student Aid https://studentaid.alberta.ca/

​Visit student aid financing to view all financing options and what you’ll need for your Student Aid application.

S.20A Payment CreditsAll payment, registration and scholarship credits are non-transferrable. Credits expire after one year from date of initial payment.

S.21A Rescheduling A rescheduling fee applies for:
  • Rescheduling an exam or course dates (applicable if notice is not given within two weeks of scheduled course or exam)
  • Sick without immediate notice (VM and Email) to EIE AND without submitted doctors note as requested by Student Advisor (applicable if notice is not given within two weeks of scheduled course or exam)
  • Students who show improper attendance during the course
  • Student who do not follow dress code protocols
  • Students who do not follow policies and procedures outlined in student handbook.
  • Student marked as No Show for a class or webinar
  • Theory Incomplete one week prior to practical training date


Rescheduling Fee (per course) $150.00 (+ tax)


S.21B Rewrite Fee If you were unsuccessful in passing an exam, you are able to book a rewrite. Exam Rewrites can be requested and paid for online. ​

Theory Exam Rewrite Fee $49.00 (+ tax)
Practical Exam Rewrite Fee $125.00 (+ tax)


S.21C Course Extension If you require more time to complete your course, you can do so by applying for an extension. Extensions are limited to 1 extension per course.​

Modular Extension (per course) $75.00 (+ tax)

S.21D Additional Training 
If you require more hands on training for the practical component of your class you can book time for additional practical training. Additional training days are unlimited.

​Additional Practical Training (per day) $200.00 (+ tax)

S.21E Administration Fees
• Modular Course Certificate Printing Fee $25.00 (+ tax)
• Transcript Reprint $75.00 (+ tax)
• Certificate/Diploma Reprint $75.00 (+ tax)
• Withdrawal/Refund Processing Fee $75.00 (+ tax)
• Tax Forms / Receipts: (see below)
*For Tax Forms/Receipts, contact the Director of Finance for a quote

S.21F Withdrawal / Refunds
To be eligible for a refund and withdraw from a program/module you must:
• Submit notice within 7 days of registration
• Have not worked past Lesson 1 of the online theory course
• Have not received the student kit and course materials

S.21G For students enrolled in programs, please refer to the policies outlined in your enrollment contract.

S.21H Program registration processing fees are non-refundable and non-transferrable. (S.19A)

S.21I All fees are due immediately and are non-refundable. Failure to provide payments will result in suspension or expulsion from the course and/or program. 

S.21J Credit Card Authorization Form and Immediate Fee Processing
  • A credit card authorization form is required on file for any student in a full time program and may be required and requested for students in modular courses that are exhibiting repeat behavior in incurred course fees.
  • Credit card authorization forms provide EIE Training Centre with the ability to charge any incurred fees (as listed above). These charges will incur automatically and a notice will be provided to the students email on file of the fees and charges processed. Should the card decline a student advisor will connect with the student for an alternative payment. 
  • Payment failure or failure to provide alternative payment methods will result in a pause of training access and/or suspension from the program/courses enrolled.
  • Students may appeal fees by submitting a ticket to advisor@eietrainingcentre.ca. If a fee has been appealed and approved for refund, EIE will process and provide a refund to the student.

Violations / Disciplinary Actions

S.22A Violations of the Student Code of Conduct or Handbook
Any violations of the Student Code of Conduct will result in a Notice of Violation submitted to the student via email. This notice will be held as a permanent record on the student's file. 

Violations of the Student Code of Conduct may lead to suspension and/or expulsion by the Disciplinary Committee. Cause for suspension/expulsion is determined by patterns of behavior, repeat violations, etc. 

Disciplinary actions include, but are not limited to: 
  • Verbal Warnings 
  • Written Notices 
  • Dismissal from class – Practical/Webinars/Theory 
  • Suspension Expulsion

Suspension / Dismissal

S.23A Any students who have been dismissed or suspended from their training may apply for re-entry into a course or a program after a 6 month probation.
A meeting with the dean will be required after this 6 month probation to determine admission and re-entry into courses and or programs at EIE Training Centre. If your 6 month probation has completed you may apply for your meeting with the dean by submitting a ticket to a student advisor at advisor@eietrainingcentre.ca

S.23B Loss of progress
Any students who have been marked as abandoned or have been suspended in their training will not be eligible to return to their current state of studies and will not be able to resume from where the training had been last completed.  It will be required for students to reapply and submit a new application for acceptance into a program/course at EIE Training Centre. If/when accepted students will begin the training from the start and will need to complete all requirements.

S.23C Loss of funds/credit
  • Student accounts that are listed as suspended or as abandoned will lose all existing credit so long as agreements in the student enrollment contract have been met by EIE Training Centre.
  • Students who have abandoned their studies and wish to continue in their training will be required to reapply for the program/course and provide full payment should they be outside of their session ends dates listed in their enrollment contract.
  • Students seeking funding through student aid will need to reapply and follow the student loan guidelines provided by student aid for a new application. Students may not be eligible for a new application until existing loan has been paid.

Student Spa

S.24A RequirementsStudents in the Full Esthetics and Advanced Clinical Diploma Programs are required to work in the EIE Student Spa to complete a specified number of clients and services as part of their Diploma requirements. Students must complete these requirements prior to attending their Final Diploma Exam. 

S.24B Tips
Students are welcome to accept cash tips from clients directly while working in Student Spa. EIE accepts credit and debit tips for clients visiting EIE Student Spa. 

Students will receive payouts for any tips received during their shifts on or after the 15th of each month. Tips will be payed out via e-transfer to the email on file in the students' contract. 

S.24C Student Spa Shift Policies
Students must attend their student spa shift for the full day as scheduled regardless of if their appointment book is full. 
Attendance will be marked for Student Spa shifts. Rescheduling and no show policies apply. See section S21.A for more information.

S.24D Workbooks 
Students will be provided a workbook outlining Student Spa service requirements for their program at their first shift. Each service must be signed off as complete by the instructor on staff on the day of the service. Once all required services have been completed, each worksheet in the workbook can be uploaded to the Student Spa course in the online portal for grading. 

Lost workbooks will result in a $25 admin fee to receive a new workbook and have the Student Spa Manager pull the completed services.

S24.E Booking Clients
Students will be given a custom URL to share with friends, family, or on social media that will allow clients to book directly with them in the Student Spa. It is the responsibility of the student to ensure they complete all required services, however EIE will support by posting availability for student services online and on social media. 

Further Resources & Important Links

Casera Perry | Student Advisor
​Contact Casera for registration, attendance/late notices, rescheduling, scheduling arrangements, tours, doctors notes, etc.

Appointment bookings available.
Book Appointment: eietrainingcentre.setmore.com/
Email advisor@eietrainingcentre.ca
Melissa Colborne | Tech Support
Contact Melissa for technical support within your online course, including issues with pages not loading, issues uploading documents, etc. 

Appointment bookings available.
Book Appointment: eietrainingcentre.setmore.com/
Email tech@eietrainingcentre.ca
Desiree Billey | Director of Admissions
​Available by appointment only.
Appointment bookings available upon discussion.
Rae Urrutia | Director of Finance
Available by appointment only.
Appointment bookings available upon discussion.
Tiffany Starchuk | Dean of Admissions
Available by appointment only.
Appointment bookings available upon discussion.